Privacy Policy

1. Introduction

Tenura Co., Ltd. ("Tenura", "we", "us") is committed to handling personal data responsibly and transparently. This Privacy Policy explains what personal information we collect when you use our website or engage with our services, how we use it, and what rights you have over it.

Our operations are based in Bangkok, Thailand. This policy is written in accordance with the Personal Data Protection Act B.E. 2562 (2019) ("PDPA"), which governs personal data processing in Thailand.

If you have questions about how we handle your data, you can reach us at [email protected].

2. Personal Data We Collect

We collect personal data only when it is necessary to deliver our services or respond to enquiries. The types of data we may collect include:

• Contact details: Name, email address, and telephone number provided via our contact form or when booking a service.
• Service correspondence: Messages and enquiries you send us relating to our workshops, packages, or employer toolkit.
• Usage data: Non-personally identifiable information collected automatically via cookies, such as pages visited, browser type, and time on site (only if analytics cookies are accepted).
• Organisation details (B2B): Company name, contact name, and role, collected when enquiring about the Employer Information Toolkit.

Legal basis: We process personal data on the basis of your consent (where obtained at collection), the performance of a service agreement, and our legitimate interest in responding to enquiries and improving our services.

Retention: Contact and service enquiry data is retained for up to 36 months from last interaction, after which it is securely deleted. Analytics data is retained for up to 14 months.

3. How We Use Personal Data

We use the personal data we collect for the following purposes:

• To respond to your enquiries and provide information about our services.
• To arrange and confirm workshop and service bookings.
• To send relevant service-related communications (not marketing) related to services you have purchased.
• To improve the content, structure, and usability of our website (via anonymised analytics data only).
• To comply with applicable Thai law and regulatory requirements.

Third-party sharing: We do not sell, rent, or share your personal data with third parties for marketing purposes. We may share data with service providers who assist with our website operations (such as analytics providers) under data processing agreements that prohibit independent use of your data.

We may disclose data if required by Thai law, court order, or regulatory authority.

4. Data Protection Measures

Tenura takes reasonable technical and organisational measures to protect personal data from unauthorised access, loss, or misuse:

• Website communications are transmitted via TLS encryption (HTTPS).
• Access to personal data within Tenura is restricted to staff who require it to perform their role.
• Staff handling personal data receive training on PDPA obligations.
• In the event of a personal data breach, we will notify affected individuals and the Office of the Personal Data Protection Committee as required under the PDPA.

5. Cookies

Our website uses cookies to support basic functionality and, if you consent, to collect anonymised analytics data. We do not use cookies for advertising or cross-site tracking.

You can manage your cookie preferences at any time via our Cookie Policy page.

6. Your Rights Under the PDPA

As a data subject under Thailand's Personal Data Protection Act, you have the following rights in relation to your personal data held by Tenura:

• Right to access: Request a copy of the personal data we hold about you.
• Right to rectification: Request correction of inaccurate or incomplete data.
• Right to erasure: Request deletion of your data, subject to legal retention obligations.
• Right to data portability: Receive your data in a structured, machine-readable format.
• Right to object: Object to processing based on legitimate interest.
• Right to withdraw consent: Withdraw consent at any time where processing is consent-based.
• Right to complain: Lodge a complaint with the Office of the Personal Data Protection Committee (PDPC) if you believe your rights have been violated.

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

7. Third-Party Links

Our website may contain links to official Thai government resources, public bodies, or other external websites. Tenura is not responsible for the privacy practices of those sites and recommends that you review their privacy policies independently.

8. Children's Privacy

Our services are intended for adults aged 18 and over. We do not knowingly collect personal data from anyone under 18. If you believe we have inadvertently received data from a minor, please contact us so we can remove it promptly.

9. Updates to This Policy

We may update this policy from time to time. When we do, the "Last Updated" date at the top of this page will change. We encourage you to review this page periodically. Continued use of our website after an update constitutes acceptance of the revised policy.

10. Contact — Data Controller

The data controller for personal data processed through this website is: